Post #1428650
2026-02-16 02:44 UTC
Replies (20)
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@b3ll@mastodon.social 2026-02-16 02:48
@caseyliss@mastodon.social is it a permissions issue? Back when I had a synology I had a legit cron job that would chmod / chown an entire directory and its contents due to mismatching permissions from how the files were created / added
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@caseyliss@mastodon.social 2026-02-16 12:45
Update: I woke up this morning and all my movies were back
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@mschaffer@mastodon.social 2026-02-16 02:58
I definitely had a permission issue that prevented pms from seeing some files, once. I don’t remember where you’re running the actual pms, but if it’s on macOS, there was a problem with macOS + smb not reading directories properly with more than 1000 files.
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@chrisipedia@mastodon.social 2026-02-16 03:08
@caseyliss@mastodon.social I never figured out the reason (maybe a corrupt database) but I solved a similar issue by restoring the database from back up made before the symptoms.
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@johnlago@mastodon.social 2026-02-16 03:09
@caseyliss@mastodon.social are you always putting years in the movie folders? if I forget that part it often fails to find files. Also, do you have it auto-scanning periodically? On some systems it has trouble auto detecting file system changes, and it’ll have to rely on a periodic full scan.
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@brandonbutler@mastodon.social 2026-02-16 03:59
@caseyliss@mastodon.social you might have some luck if you ask something like Claude to inspect your log files for issues.
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@Chancerubbage@mastodon.social 2026-02-16 04:03
@caseyliss@mastodon.social I kinda wish you’d do a photo essay with photos of the applications about what you like about old plex why the new plex is broken, but why an alternative like jellyfin just will not do. Because I’m getting your emotional frustration without the details of what and why, and I feel I badly need to create a media server of my own and am being told nothing works (I have no interest in viewing remotely, only via home LAN)
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@ianwday@twit.social 2026-02-16 04:11
@caseyliss@mastodon.social I use FileBot to name all my movies and put them in properly named folders. Have you ever tried it? At least then you can eliminate the possibility that it has something to do with how the files are stored.
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@sam@samschmitt.social 2026-02-16 04:29
@caseyliss@mastodon.social This is a great sort of thing to throw claude code at
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@TheJesusFish@mastodon.social 2026-02-16 04:52
@caseyliss@mastodon.social I can’t remember how you’re set up but I had the same thing happen when I used the dsm version of plex. I moved to a docker container (using the dsm information) and it worked flawlessly after that. If you’re using the dsm version, I’ll see if I can dig up the walkthrough I used to migrate from dsm to docker
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@stephenrobles@mastodon.social 2026-02-16 05:06
@caseyliss@mastodon.social I’ve had this same issue in the last week. Updated the Synology and Plex server, still not seeing files.
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@brianpierce@mastodon.social 2026-02-16 06:05
@caseyliss@mastodon.social, it really is a macOS SMB bug. I had the same symptoms and fixed it with these settings in DSM > Control Panel > SMB > Advanced Settings:
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@imclaren@infosec.exchange 2026-02-16 06:16
@caseyliss@mastodon.social ambiguous filenames?
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@karlieeuh@mastodon.social 2026-02-16 06:16
@caseyliss@mastodon.social Lonooooooooog thread https://forums.plex.tv/t/plex-files-unavailable-but-they-re-not-missing/888567/730
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@jelly@jellystyle.social 2026-02-16 06:28
@caseyliss@mastodon.social the only thing stopping me from jumping to jellyfin is the overhead of actually doing so.
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@digitalpardoe@social.lol 2026-02-16 06:45
@caseyliss@mastodon.social I’ve experienced this for two different reasons in the past: 1. SMB permission issues, looked fine when mounted locally however when check from the shell inside the Plex container files couldn’t be accessed. 2. Special characters in filenames caused by the SMB translation layer that converts macOS charset to Linux and vice-versa, the interesting thing about this one is that it would _sometimes_ work if the file with the special character was accessed from outside Plex’s container first (usually from macOS) so the SMB cache was “hot”, then it could work until something rebooted or some time had passed - an indicator of this would be if it happens regularly to movies and shows with “!” or “?” in their names.
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@jimmylittle@hachyderm.io 2026-02-16 07:04
@caseyliss@mastodon.social i gave up on all that a few years ago. I was a huge Plex user, i have over 600 DVDs ripped on to my synology. but streaming is just easier.
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@NailClippings@mastodon.social 2026-02-16 07:28
@caseyliss@mastodon.social I recommend to also check with Plex media scanner is configured for each library. At some point they implemented new ones and I think the library will use the old ones until manually changed.
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@lnlyssg@infosec.exchange 2026-02-16 08:08
@caseyliss@mastodon.social As many others have said permissions issues have bitten me in the past. I’d also check what scanner Plex is using and consider going “whole hog” and using the preferred naming standards from the TRaSH guide or similar https://trash-guides.info/Radarr/Radarr-recommended-naming-scheme/
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@mthx@techhub.social 2026-02-16 11:34
@caseyliss@mastodon.social for what it's worth, I switched to jellyfin last year and it's a pretty polished experience. I'm sure there are some things, like streaming from friends libraries, that are still missing but in our household we've not noticed any downgrades.