#servicenow

bing news | ServiceNow's CEO said no layoffs. Then fired 63 employees in San Diego AI generated summary, Read the full article for complete information. ServiceNow CEO Bill McDermott had pledged to keep headcount steady, yet on June 12 2026 the company announced it was laying off 63 employees in its San Diego office and dozens more across California, with speculation that total cuts could rise to as many as 2,500 of its roughly 29,000 global staff. The layoffs, which primarily target senior sales, consulting and other roles vulnerable to AI automation, come as ServiceNow ramps up its generative‑AI offering—Now Assist is projected to bring in $1.5 billion of revenue this year—despite posting a 22% year‑over‑year revenue increase to $3.77 billion and a $469 million profit in Q1 2026. Investors remain skeptical, pointing to the modest AI earnings relative to rivals and causing the stock to tumble sharply after the earnings call. Read more: https://www.sandiegouniontribune.com/2026/06/12/servicenows-ceo-said-no-layoffs-then-fired-63-employees-in-san-diego/ #ServiceNow #BillMcDermott #Oracle #GinaMastantuono #NowAssist

google news | IBM, ServiceNow team to bring AI to legacy enterprise systems AI generated summary, Read the full article for complete information. IBM and ServiceNow are partnering to help enterprises modernize decades‑old, interconnected legacy systems by layering ServiceNow’s AI‑Platform workflow on top of existing infrastructure and using IBM’s AI, data, and automation tools. The collaboration will offer three services—application modernization using IBM Bob, Watsonx.data and Java runtimes; autonomous infrastructure operations that embed Red Hat Ansible, Instana, Terraform and Vault into ServiceNow IT workflows; and data‑governance capabilities that combine Watsonx.data with ServiceNow’s Data Fabric and catalog—scheduled for release in the second half of 2026. By leveraging IBM’s expertise with mainframes and large‑scale legacy applications together with ServiceNow’s workflow and agent‑management platforms, the joint solution aims to enable AI‑ready operations without replacing existing systems. Read more: https://www.networkworld.com/article/4184195/ibm-servicenow-team-to-bring-ai-to-legacy-enterprise-systems.html #IBM #ServiceNow #RedHat #watsonx #Ansible #JohnAisien

qwant news | Experian and ServiceNow tie up to push agentic AI past the pilot stage AI generated summary, Read the full article for complete information. Experian and ServiceNow announced a global, multi‑year partnership that embeds Experian’s Ascend decision‑making platform directly into ServiceNow’s AI workflow environment, allowing autonomous AI agents to access trusted data, identity verification, fraud checks and model‑risk governance without leaving the workflow context. The integration targets three initial use cases—employee onboarding, third‑party risk management and model‑life‑cycle governance—and is aimed at bridging the “data trust” gap that prevents most organisations from scaling agentic AI beyond pilot projects, especially in highly regulated sectors such as financial services, healthcare and insurance. By providing real‑time decisioning natively within enterprise workflows, the deal seeks to accelerate the move from experimental AI pilots to production‑ready, compliant AI services. Read more: https://ppc.land/experian-and-servicenow-tie-up-to-push-agentic-ai-past-the-pilot-stage/ #Experian #ServiceNow #AgentTrust #AIworkflow #finance

yahoo news | Experian and ServiceNow partner to scale agentic AI in workflows AI generated summary, Read the full article for complete information. Experian and ServiceNow have announced a global, multi‑year partnership to embed autonomous AI agents into enterprise workflows by integrating Experian’s Ascend Platform with ServiceNow’s AI Platform. The combined solution will let AI agents directly access Experian’s data and decision‑making systems to automate tasks such as employee onboarding, model‑lifecycle governance, identity verification, fraud‑risk management, and third‑party risk assessment, addressing the data‑access challenges that 80 % of organisations cite as a barrier to scaling AI. Executives from both companies emphasize that the collaboration brings together complementary strengths to deliver trusted, secure insights at scale, while Experian expands its ecosystem with Akamai (and Skyfire) to provide edge‑based security, authentication, and monitoring for AI‑driven digital transactions. The partnership aims to help businesses, especially in highly regulated sectors, move beyond pilot projects toward broader, reliable deployment of agentic AI. Read more: https://tech.yahoo.com/ai/articles/experian-servicenow-partner-scale-agentic-113826846.html #Experian #ServiceNow #KeithLittle #AkamaiTechnologies #Skyfire #CathyMauzaize

yahoo news | Experian Partners With ServiceNow to Scale Trusted Decisioning to Agentic AI AI generated summary, Read the full article for complete information. Experian and ServiceNow have announced a global, multi‑year partnership that embeds Experian’s Ascend platform into ServiceNow’s AI workflow engine, giving autonomous AI agents direct access to trusted data and decision‑making capabilities. The integration is designed to overcome the data‑trust barrier that hinders AI scaling, enabling faster, more consistent AI‑driven actions for use cases such as employee onboarding, third‑party risk management, fraud and identity verification, and model risk governance across highly regulated industries. Read more: https://natlawreview.com/press-releases/experian-partners-servicenow-scale-trusted-decisioning-agentic-ai #Experian #ServiceNow #KeithLittle #agenticai #riskmanagement #CathyMauzaize

Observer | ServiceNow’s Customer Chief Warns ‘Tokenmaxxing’ Is an A.I. Hype Cycle by Aaron Mok AI generated summary, Read the full article for complete information. ServiceNow’s chief customer officer, Chris Bedi, warned that the current rush to “tokenmaxxing”—pushing AI models like ChatGPT and Claude to consume massive numbers of tokens for speed and productivity— is a short‑lived hype cycle and a vanity metric that can mask true value, comparing it to judging a restaurant by how many ingredients it buys. While many tech firms see token usage soar as AI‑driven coding tools and autonomous agents become central to product development, Bedi argues that enterprises should focus on measurable outcomes—time saved, output generated, and operational efficiency—rather than raw token counts, especially given the high costs these tokens incur for both companies and AI providers. ServiceNow, which reported $3.67 billion in Q1 2026 subscription revenue, offers AI‑focused products such as the AI Control Tower and an autonomous‑workforce suite to help customers manage AI deployments and ROI, emphasizing responsible AI adoption and upskilling without overspending on token consumption. Read more: https://observer.com/2026/05/servicenows-customer-chief-warns-tokenmaxxing-is-an-a-i-hype-cycle/ #ServiceNow #ChrisBedi #Fortune500 #agenticai #technology