Post #4088266

2026-07-25 08:08 UTC

RE: https://masto.deoan.org/@neurovagrant/116977213830254458 Of all the places to want to put AI. Emergency calls are absolutely the last place for it. You need incredibly well trained humans with empathy and understanding who can help humans communicate when they are going through the worst time of their life.

Replies (2)

@senil@gts.social.senil.me 2026-07-25 18:19

@quixoticgeek@social.v.st Even just the infrastructure itself... 911 calls and dispatch are all critical infrastructure, what happens if the bot crashes out? If it loses connection to its host server, since no way any institution would be able to afford (or willing to pay for) the requisite hardware to run multiple instances of the appropriate language models, STT, and TTS all at once to handle the call processing. The latter two are easier to run locally, but they don't matter if the language model disappears from 911's perspective. It's chaotic enough as-is if their phone lines go offline, being fundamentally unable to answer calls because you fired too many people capable of processing the calls calmly despite the lines still working would be its own kind of hell.

Open ##4094116
@kigelia@mastodon.online 2026-07-25 10:38

@quixoticgeek@social.v.st I have always felt that it will end up in control rooms because it is likely cheaper than people answering calls. It is also easier to defend legally when things go wrong. If a call taker makes a mistake and someone dies the emergency service will likely pay out. If an AI tool cocks up there will be layers of insurance, Contracts etc etc to protect all concerned and making it easier to blame someone else and not pay out.

Open ##4095732