Post #3780739

2026-07-13 06:12 UTC

Accurate rather than optimistic delay prediction matters. It means less crowd waiting in the overheated station hall. It means people have more time to find alternative options earlier. In the end I just got an email saying I could just cancel my ticket and get back the ticket price (and buy my own new ticket). That's it. No further support, no hotel arrangements, nothing. That's why we need stronger passenger rights with streamlined compensation.

Replies (2)

@stefanlindbohm@mastodon.social 2026-07-13 07:52

@cycling_on_rails@mastodon.social In this case I’d say passenger rights are already strong enough. You have a right of alternative transport (any bus/train) and hotel + food where necessary. You have to give the operator a chance to organise it for you, but if they fail to do so within 100 minutes you can expense it on your own and claim the money back. Yes you need to expense it, and yes maybe operators should have to communicate it more clearly, but otherwise you have pretty good protections.

Open ##3780738
@cycling_on_rails@mastodon.social 2026-07-13 06:19

Thankfully, all tickets were refundable so I could book a few seats and then decide. Not all passengers are privileged enough to have spare cash though. I first thought to take a train at least to Mulhouse. But then that one jumped from 1h50 delay to 3h40 and that's only departure delay. I ended up opting for the last TGV to Strasbourg from Gare de l'Est, at least I'd get a chance to sleep at a decent time. Again, had I known about cancellation 3h earlier, I could have made it there earlier.

Open ##4097861