Post #2328812

2025-05-30 14:49 UTC

Update: wrong timezone setting was the problem. Upon fixing timezone last night he was able to finish the initial activation and update and use his deck. So everything works now. Ty everyone for your help ≈======================/= Steamdeck help wanted please. Got my kid a steamdeck, instead of a much more expensive laptop. It runs all the games and doesn&#39;t have windows 11 spyware. Thing got here yesterday. He tried to start it up. It asked for an update. It failed to install the update. Repeatedly. I&#39;m at a loss as to what to do in order to help him get it working. It is the 256GB LCD version. We&#39;ve tried downloading and installing the update via wifi and via wired and neither work. When I&#39;ve done searches for update failed I either find posts from when it first released and people are suggestion bios changes or nothing else. Any help I can get would be appreciated. A 400$ device is expensive for me and I can&#39;t easily afford to get something else. -------------------------------------Update to add error message------- No Error codes in the message. Just Title: Update error Message: &quot;An error was encountered during the update process, please try again.&quot; Buttons: Dismiss #steamdeck

Replies (10)

@Sobex@social.sciences.re 2025-05-30 14:57

@RoseRaven@eldritch.cafe Do you have any exact error message (screenshot or terminal text) ?

Open ##2763711
@weipah@chaos.social 2025-05-30 14:58

@RoseRaven@eldritch.cafe You can try a factory reset or to reinstall steamos. Process is described here: https://help.steampowered.com/en/faqs/view/1B71-EDF2-EB6D-2BB3

Open ##2763712
@cathos@merveilles.town 2025-05-30 14:59

@RoseRaven@eldritch.cafe did it give you any error message?

Open ##2763713
@halla@kde.social 2025-05-30 15:00

@RoseRaven@eldritch.cafe It took me about a week of trying again and again before the "update" finally "took". It's the worst thing about the steam deck. When it finally worked out, after much frustration, the device actually turned out to be really reliable and solid. But dear deities, that initial update was pure horror. And it happens to a lot of people as well: https://www.reddit.com/r/SteamDeck/comments/t4x2q6/steamdeck_setup_stuck_at_1_second_remaining_for/

Open ##2763715
@theron29@witter.cz 2025-05-30 15:02

@RoseRaven@eldritch.cafe You have a picture of 'how' the failure looks like?

Open ##2763717
@4censord@unfug.social 2025-05-30 15:07

@RoseRaven@eldritch.cafe contact steam support. its within warranty so if they also have no idea they will send you a new one

Open ##2763718
@WiteWulf@cyberplace.social 2025-05-30 15:07

@RoseRaven@eldritch.cafe hey Rose, great choice going with the 'Deck for your kid. They're fantastic. This error seems to pop up all to regularly, and there's a reddit thread with various solutions, all of which seem to be around using a different network connection (switching from 5GHz to 2.4GHz, or using a phone hotspot), and/or ensuring the device has the correct date and time set (an incorrect date/time can cause secure signing of the update to fail): https://www.reddit.com/r/SteamDeck/comments/uhlykf/update_error_an_error_was_encountered_during_the/

Open ##2763719
@sophiarose@hachyderm.io 2025-05-30 15:08

@RoseRaven@eldritch.cafe My deck worked out of the box, so I'm just guessing possibilities. Is the time and date set correctly? That could cause connection issues if it's wrong. Are you able to try a different broadband network? I'm wondering if there's something about your home broadband connection that's causing an issue for the update. Trying on someone else's Internet connection could rule out possibly. Or using tethering to your mobile if you have a very generous data allowance.

Open ##2763720
@WiteWulf@cyberplace.social 2025-05-30 15:10

@RoseRaven@eldritch.cafe also, advice for the future: those 256GB models run out of disk space *really* fast as the OS keeps the shader cache on that internal storage. Invest in the biggest/fastest micro SD card you can afford as soon as you can, and move the games off the internal storage to the SD card.

Open ##2763721
@spottyfox@pounced-on.me 2025-05-31 06:16

@RoseRaven@eldritch.cafe I think there's an issue with the current update, it's been failing for me as well

Open ##2763722