Post #2002626

2025-09-17 06:47 UTC

A consumer law success story! A row of pixels on my slightly-more-than-two-years-old Sony TV failed (such that it always displays a white horizontal line at the same point). I contacted support who responded (as expected) that it needed repair or replacement to fix that. They offered an unspecified amount of credit toward a new TV or to put me in contact with the repair provider (which would cost me), but after citing consumer law they&#39;ve agreed to repair it for free!

Replies (2)

@pmarheine@digipres.club 2025-09-17 06:52

Specifically, I stated that I don't consider ~2 years a reasonable lifetime for a TV (per https://www.ato.gov.au/law/view/document?DocID=ITD%2FEF20151C8%2F00001, TVs used in residential settings have a depreciation schedule spanning 8 years which is a useful guide for reasonable lifetime), so I consider that a major fault under the Consumer Guarantee provided by the law and expect either a free repair or reasonable credit toward a new TV. The ACCC have a handy guide to what the low provides for with links here: https://www.accc.gov.au/media-release/broken-but-out-of-warranty-your-consumer-guarantee-rights-may-still-apply

Open ##2029104
@pmarheine@digipres.club 2025-10-10 01:27

It took a few weeks for the local business who handle their warranty service to get parts in, but I now have a repaired television. The repair was a complete new panel assembly so it was more like a brain transplant. I didn't expect that they would keep parts around for a model such as mine that's now two generations old, but the tech said they'll usually have parts available for 5-7 years which is nice to know.

Open ##2029105