Post #1708539

2026-04-06 15:22 UTC

@Haste @rhold those semi commercial FOSS brands (along with some of their devs) have been present on Fedi for years (you can add Nextcloud to the mix as well). I'm occasionally mildly annoyed by the way some of these brand accounts never seem to reply to anyone and they often go quiet if folk point out bugs/issues in their replies, but they seem to have got better in that respect and at least its software/services that folk on here tend to actually use..

Replies (2)

@viktor@fosstodon.org 2026-04-06 19:58

@vfrmedia @Haste @rhold Do you really want marketers to triage or solve issues/bugs on social media? 🥲 Issues/bugs need to be reported in appropriate places, usually project's repo. Sometimes community forum. So actual devs can see those issues and help.

Open ##1708540
@Haste@mastodon.social 2026-04-06 21:55

@vfrmedia @rhold yeah so I’m actually pretty happy to see FOSS tools here, so I look the other way for things like Open Office. I want them to be successful. I have however noticed that same tendency with adjacent brands (specifically Firefox) to not engage with the community, especially when the question is critical. (I do agree that this is not really a convenient place to submit but reports, it would create confusion for engineers, so I’m leaving that alone)

Open ##1708542