Post #1708540
2026-04-06 19:58 UTC
@vfrmedia @Haste @rhold Do you really want marketers to triage or solve issues/bugs on social media? 🥲
Issues/bugs need to be reported in appropriate places, usually project's repo. Sometimes community forum. So actual devs can see those issues and help.
Replies (1)
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@vfrmedia@social.tchncs.de 2026-04-06 22:20
@viktor @Haste @rhold at the very least the marketers could point folk to where these places are, and/or even forward relevant info to the support teams (such as if there's an obvious pattern of issues affecting multiple users). This of course assumes a product that is aimed at less technical folk, not something like a dev framework / or other specialised tool where everyone using it is likely to know the correct method! I am already seeing Reddit and Discord (mis)used as support forum for part-FOSS projects (although on some the devs don't seem to read the issues being posted anyway)