Post #1708541

@viktor @Haste @rhold at the very least the marketers could point folk to where these places are, and/or even forward relevant info to the support teams (such as if there's an obvious pattern of issues affecting multiple users). This of course assumes a product that is aimed at less technical folk, not something like a dev framework / or other specialised tool where everyone using it is likely to know the correct method! I am already seeing Reddit and Discord (mis)used as support forum for part-FOSS projects (although on some the devs don't seem to read the issues being posted anyway)