Gare de Lyon yesterday evening at 6pm: when you design the waiting spaces so poorly it quickly crumbles at every disruption. Main hall completely overcrowded, it can take 5 minutes to cross it. People sitting on every possible staircase, along every wall in all levels of the station, or seeking fresh air in the privatized shops. Ultimately it's not SNCF's fault that fire damaged the high-speed line, but the poor space design is SNCF Gare & Connections' fault. #canicule #SNCF #SNCFail