robpennoyer

@dansinker@omfg.town

• why can't just anyone get a whitehouse.gov address?
• how can you tell when someone emails you from outside your org vs within it?
• why does spam usually come from outside your org? All of these are related to federation.

@dansinker@omfg.town I worked with end users for years. I think if you ask them to explain email, sure, they're not going to come up with a completely articulated description. But if you ask email users smaller questions, they'll reveal they know more than the "slightest idea"

• why do people have a separate work email address and a personal one? How is this different from having a Facebook and a TikTok account?
• who makes and enforces the rules for how you use your work email?

@dansinker@omfg.town I get it, but I wish we asked a little more of people. The technical details of federation are tricky, but the concept is not. Everyone mostly gets how email works, even if they don't know what SMTP is.