pmk

How can we bridge this gap? At least to the point where users can give constructive feedback like “I wanted to do this thing, and searched for a way here and here. It took me hours to figure out how to do it. It would have been intuitive if…” Maybe we will have to be proactive about UX issues and have proper channels for this information?

I can see how one can interpret it like that, but it's not how I read what he said. I think the point he's trying to make is that hardened security protects the user from attacks, yes, but their focus is to provide services that can be trusted not to attack the user. He said: "really hardened security stuff that could clearly be useful for executives, in the secret service, or whatever. That's not our goal" I mean, I use GrapheneOS on my phone, but do I personally *need* all the hardened security? Not really. It's nice theoretically, but mainly I'm just happy the OS itself isn't spying on me. I'm personally not very worried about an evil maid attack or state level spying.

An important piece in some openings.

I not an expert in this, but I work with patients who often need help calming down. In the beginning I tried to say a lot of things, offering a different perspective or trying to fix a problem. But now I just try to be there and listen. And not try to fill the silence. Sometimes a calming hand on the shoulder helps, sometimes not. Affirm the feeling and don’t argue facts. Last week a patient was upset because she was hallucinating an injured angry dog outside. Instead of telling her she’s wrong, I can only say that I myself cannot see a dog, but it sounds scary, and that she’s safe here. Another patient said she wanted to die. I think I just said “is that how you feel?” and so but the important part is to be there, just being, without rushing, letting someone feel seen and heard.

My friends daughter heard about the tooth fairy and said “I don’t think we should give her more teeth until we have figured out why she wants them, what is her plan?”

In the EU. It must be as easy to select no as it is to select yes.