Post by @ciggysmokebringer@kolektiva.social

2024-05-02 23:11 UTC

@polotek@social.polotek.net How much of this is some kind of unsaid but held belief that 'I'm only as good as my own ideas' and then fighting for them? I wonder this all the time when it comes to vocations and professions where that seems to matter more. Just asking from the Helpdesk Jockey position where nobody tells us we're per se wrong all the time, but nobody is also telling us we were right but the break/fix being resolved, lol.

Replies (2)

@polotek@social.polotek.net 2024-05-02 23:14

@ciggysmokebringer@kolektiva.social yeah this is how I interpret it when employees ask for more clarity on their roles and responsibilities. Or to understand how they are being evaluated. They wanna know how to tell if they are doing a good job. The answer is fuzzier thank people want it to be. But it's still possible to give employees more confidence in that answer.

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@JeffGrigg@mastodon.social 2024-05-03 21:22

@ciggysmokebringer@kolektiva.social @polotek@social.polotek.net Always tell the helpdesk people if and when the problem is resolved. It's not just a socially responsible thing to do for your fellow human beings. It also helps the process to work more efficiently and effectively: Knowing what *worked* helps them better handle similar calls from others later on. . (And it's not just because I did do some helpdesk work many years ago. It's also that I care about people.)

Open ##2300422