@ciggysmokebringer@kolektiva.social @polotek@social.polotek.net Always tell the helpdesk people if and when the problem is resolved. It's not just a socially responsible thing to do for your fellow human beings. It also helps the process to work more efficiently and effectively: Knowing what *worked* helps them better handle similar calls from others later on. . (And it's not just because I did do some helpdesk work many years ago. It's also that I care about people.)