Post #859171
2026-03-30 12:55 UTC
Replies (3)
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@tiikerikani@dice.camp 2026-04-02 08:42
PLOT TWIST I managed to get hold of Posti via Instagram (why?????) who reiterated that they have folks on the customer service line Mon-Fri but they ghosted me after I told them the package info... I decided to try again today with their chat bot thing (which presented me with an option I didn't get on Monday), but also noticed that the CS line is now only Tue-Thu. Is that why nobody picked up the phone on Monday?? Transitioning to spring/summer hours????
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@Captain_Jack_Sparrow@mastodon.world 2026-03-30 13:22
@tiikerikani@dice.camp AI is like a firewall you have to get through before you speak to someone useful, perhaps it's just there to put you off unless you're really determined.
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@wouter@pleroma.debian.social 2026-03-30 17:25
@tiikerikani@dice.camp +1. Soooo agree. I had a bot yesterday going 'if this answered your question, you can just hang up', which I thought implied I'd get an actual human on the line afterwards if I stuck around, but no! The bot just hung up on me. So I had to call back and choose a random different option in the menu. At least that did give me a human and the problem was resolved...