Post #3896837
2026-07-17 17:19 UTC
I have run multiple support teams in my career, and I have always insisted that the standard practice would be direct and complete answers where possible, additional questions where not.
I never allowed my teams to simply say, "oh, check out this document" in response to a specific question which might or might not be answered by some text or subtext within that document.
And today, with AI tools, it should be even easier to reliably achieve that standard.
1/?
Replies (1)
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@bennomatic@appdot.net 2026-07-17 17:22
The reason I'm writing about this is that I'm really disappointed in Apple's Developer Support team. I've been building apps for over a decade, and I could count the number of support tickets I've opened on one hand. I'm not overly demanding. But here we are in the beta cycle, and my laptop is on the beta and I'm loving the new Xcode beta, but of course, I can't actually submit a new build for review if it was built on the Xcode beta. So I try to run the production version of Xcode... 2/?