Post #3719122

2026-07-10 03:01 UTC

We keep worrying about Dead Internet Theory, but what about Dead Company Theory. I called customer service and the computer gave me an option to have a human call me back. 2 hours later, a computer calls me, says it will connect me with a human. A few minutes of hold music, then another computer voice arrives to inform me that the support center is closed and tells me to call back during business hours. You called me, motherfucker!? It’s called me twice since then.

Replies (4)

@simonzerafa@infosec.exchange 2026-07-10 15:04

@whack@hachyderm.io Sounds like the all left early after pushing the latest system changes to production. Sadly they didn't bother to test them first 😟🤦‍♂️

Open ##3719139
@OrionKidder@mas.to 2026-07-10 15:10

@whack@hachyderm.io "Dead company theory." Very good. In my life, I have *once* actually been called back by a company that claimed it would call me back. It's a tactic. They don't want to solve our problems. They want us to GO AWAY.

Open ##4232702
@smallcircles@social.coop 2026-07-10 15:38

@whack@hachyderm.io My cousin had this with Booking.com to check in the tickets 2 days before the flight. Found out that most likely the #KLM flight had been cancelled, but Booking hadn't notified. So urgent action required. As it happens Booking.com does everything, EVERYTHING, to keep you away from speaking a real human for support. Going from online #AI chat to a #LLM on the phone. "Do you want to speak to support? Please press 2" --> reconnects to another AI. This took hours and hours. In the end my cousin got KLM directly on the line and they re-booked the flight with "Yeah, that's #Booking for ya, they are shite". For any company out there: Giving *real* human support is an absolute unique selling point worth some extra money by the consumer. My cousin swore never to use Booking ever again. I came to that conclusion the previous year on similar shebang.

Open ##4232703
@subterfugue@sfba.social 2026-07-10 16:19

@whack@hachyderm.io isn’t it obvious? Class war has taken every reason to care about our jobs from us. Disempowering labor fucks over the company, workers, customers etc… Because the most important part of an organization are the people within it.

Open ##4232704