Post #4232703

@whack@hachyderm.io My cousin had this with Booking.com to check in the tickets 2 days before the flight. Found out that most likely the #KLM flight had been cancelled, but Booking hadn't notified. So urgent action required. As it happens Booking.com does everything, EVERYTHING, to keep you away from speaking a real human for support. Going from online #AI chat to a #LLM on the phone. "Do you want to speak to support? Please press 2" --> reconnects to another AI. This took hours and hours. In the end my cousin got KLM directly on the line and they re-booked the flight with "Yeah, that's #Booking for ya, they are shite". For any company out there: Giving *real* human support is an absolute unique selling point worth some extra money by the consumer. My cousin swore never to use Booking ever again. I came to that conclusion the previous year on similar shebang.