Post #2904153

2026-05-27 18:26 UTC

So many companies ignore early adopters or loyal customers, instead concentrating their energies on getting new customers, making special deals and promos only for them. I find particularly ludicrous that Spotify is sending me emails telling me that I can gift 3 months of Spotify Premium to a friend so that they can enjoy the experience (and eventually maybe subscribe). Who benefits from this? Spotify and the people I send the gift to. Me, premium subscriber SINCE 2010? Certainly not. 1/

Replies (2)

@morrick@appdot.net 2026-05-27 18:31

This is (among other things) because customers like me are always taken for granted. We’re supposedly ‘locked-in’. But I really think that every now and then these companies should throw us a bone, so that we don’t change our minds and stop being loyal customers. 16 years of paid subscription isn’t pocket change. How about “Thanks for being with us so long, next month is on us”? It’s not earth-shattering but maybe enough to make some people happy. 2/

Open ##3115886
@Arcticulate@toot.community 2026-05-27 21:51

@morrick@appdot.net I have had the same cell carrier since 2004. They had amazing deals during their startup-rebel era (an actual cell carrier — not MVNO pseudo carrier). Eventually they stabilized and the investors wanted profits after several years of customer acquisitions from the established competitors. They lost the underdog feeling I loved. However, I still *like* (not celebrating) them and they did eventually give me a special-deal cell-service contract. Super cheap.

Open ##3115888