2022-12-28 02:52 UTC
Replies (25)
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@SparkleTea@social.snorklr.com 2022-12-28 03:04
@tprophet@defcon.social Yikes. Interesting breakdown of the Southwest problem. Did not expect the expose about tort reform at the end. Thanks!
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@adammike@infosec.exchange 2022-12-28 03:28
@tprophet@defcon.social Really informative and well written. I appreciate you taking the time to write this out. Thanks!
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@BeckePhysics@astrodon.social 2022-12-28 03:42
@tprophet@defcon.social Thank you for the explanation. I’ve been wondering what was going on.
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@mav@hackers.town 2022-12-28 03:51
@tprophet@defcon.social this is very informative thread, thank you for sharing all of this
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@MommaRose@mastodon.social 2022-12-28 03:55
@tprophet@defcon.social thanks for this info.
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@That_AC@masto.ai 2022-12-28 04:14
@tprophet@defcon.social That face when RyanAir looks like a premium carrier next to Southwest.
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@ask330@mastodon.social 2022-12-28 04:15
@tprophet@defcon.social dont give these subpar airlines your money! Also get a credit card with trip interruption reimbursement.
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@kadugga@mastodon.world 2022-12-28 04:27
@tprophet@defcon.social great recap, thanks.
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@chuck88@mstdn.party 2022-12-28 04:36
@tprophet@defcon.social Thanks for the background. This is a reason to buy travel insurance, I guess. Also maybe not to fly Southwest if there are better alternatives out there.
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@kalany@disabled.social 2022-12-28 06:12
@tprophet@defcon.social It's having some really "fun" knock-on problems—like, ATC staff apparently get scheduled by how busy it's supposed to be. This whole holiday storm crisis led to a friend who works in ATC being scheduled for emergency shifts, but regulations about ATC overtime mean that he and a bunch of his coworkers have got a mandatory rest coming up … just as SW is trying to shuffle all their planes around. 🤦
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@davidnewman@mastodon.social 2022-12-28 06:21
@tprophet@defcon.social @Jessicascott09@infosec.exchange The sales pitch for US airline deregulation in 1978 was that it would make things wonderful for the consumer. In some ways it has: A ticket is far less expensive today than it was when deregulation began. But mostly the effect has been to reduce competition, starve out smaller markets, make a mockery of the terms “convenience” and “amenities,” and transfer wealth away from reinvestment and into executive compensation and stock buybacks. https://airandspace.si.edu/stories/editorial/airline-deregulation-when-everything-changed
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@jpsays@mastodon.social 2022-12-28 06:21
@tprophet@defcon.social This thread is great. Thank you. It’s a small solace that it wasn’t worse when our flight to see family was canceled on Friday (but only after we were at the gate & 3 delays, with a partial crew already onboard). We stayed in hotels Thurs/Fri (because no to Queen Anne on ice). But we at least we were home the next day. (No family though. The next flight on this route was going to be two days later.)
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@flyingdutchman@mstdn.social 2022-12-28 06:27
@tprophet@defcon.social yes, they don’t use the hub model, so lots of tight connections to get from one place to the next. Too many potential “points of failures!” Brand reputation severely affected!
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@bobo_of_id@mastodon.social 2022-12-28 06:29
@tprophet@defcon.social thank you!
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@lostdoco@aus.social 2022-12-28 06:42
@tprophet@defcon.social thankyou for explaining this, very interesting
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@voron@mstdn.party 2022-12-28 06:48
@tprophet@defcon.social thank you
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@headmold@mastodon.social 2022-12-28 07:37
@tprophet@defcon.social Sec. Pete Buttigieg is claiming the government will hold Southwest to paying for hotels and other such things: https://youtu.be/rWP6KmTg9iQ?t=116 . I hope for the best.
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@nemobis@mamot.fr 2022-12-28 07:43
@tprophet@defcon.social Any estimate of the carbon emissions saved?
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@gpshead@infosec.exchange 2022-12-28 07:46
@tprophet@defcon.social Thanks for the summary! Despite all of this I will still only fly on Southwest in the US when feasible. The typical experience as a passenger is sooo much better than all our other domestic airlines. No pile of extra fees, no uncancellable unchangeable tickets, no sardine treatment, no emphasis on "class" warfare. I'm genuinely curious how they recover from this mishap and how they ultimately treat those stranded. Past experience suggests they will do the right thing money/credit wise but this... Is gonna cost a fortune. 🍿💸 Icarus #LUV flew too close to the sun.
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@indri@masto.ai 2022-12-28 08:13
@tprophet@defcon.social Southwest has already admitted that the cancellations in the last days were controllable. Given that they updated their customer service plan a few months ago to include hotel vouchers passengers might get more money than they'd have a year ago in the same situation. https://youtu.be/qxeNvYjk-7A
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@dascandy42@mastodon.social 2022-12-28 08:42
@tprophet@defcon.social So Southwest is the American version of Ryanair? Do they have the special 737s and A320s with less legroom and plastic seatbacks too?
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@tprophet@defcon.social 2022-12-28 09:15
P.S.: A reader pointed out that Southwest uses Amadeus. Well, they *sort of* use a highly customized implementation of Amadeus with limited functionality. Here's an example: flight schedules are loaded manually, in batches! You can see it right here: https://www.southwest.com/air/flight-schedules/
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@raistlin@sociale.network 2022-12-28 09:15
@tprophet@defcon.social *laughs in EC261/04*
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@Charlotte0810@cville.online 2022-12-28 12:37
@tprophet@defcon.social Thanks for that explainer, but isn’t this Buttigieg holding Southwest accountable? https://www.businessinsider.com/pete-buttigieg-stranded-southwest-travelers-entitled-to-meals-lodging-2022-12?amp
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@Cyates2310@mas.to 2022-12-28 14:30
@tprophet@defcon.social wow. Very helpful information. Thx