Post #2434006
2026-04-28 15:00 UTC
So, emailed customer services, got back an auto-response saying that no one was going to read my email (which was sent to the address printed on the receipt!) and I needed to submit a query through the web site. So I then battled through the FAQs on the web site until I found a contact form. Pasted my email into the contact form, got back an auto reply that basically said no one is going to read my message, go look at the FAQs instead, and if that didn't answer my query, reply to the email.
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Replies (1)
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@steve@mastodon.nexusuk.org 2026-04-28 15:03
Getting quite hacked off by this point, I replied to the email again. This time I got an actual human responding, who said... sorry that I had had a terrible experience in the store, and that they suggested that I should go to the store and discuss my options... What a horrible #Customer #Hostile system. I have now had to resort to making legal threats since they are refusing to honour both their own "returns policy" and their obligations under the Consumer Rights Act 2015. 3/3