Post #1978067
2026-04-19 14:53 UTC
@smallcircles software devs of any profit margin are raised and trained to have a product-to-market drive: ship, cash in, forget it, NEXT!
My career work and when I reflect on it, my pro bono work in digital social communities has been all about dealing with what happens once engineering ships product and scrubs out, off to the next cash cow. A concise overarching title for my work is Technical _Client_ Services.
I make product actually meet the users’ needs, cuz damn, you didn’t!
Replies (1)
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@johannab@cosocial.ca 2026-04-19 15:03
@smallcircles I had the advantage of working in companies from just past their startup phases in regulated sectors where Quality was a managed process realm, and “customer care” was not just marketing. I know we cannot just drop an entire Regulatory and Compliance field into FOSS - never heard of an open source lawyer, myself. But I think we somehow need to enculturate more relational knowledge, and absorb the idea that the users are participants and contributors as well.