Post #1978068
2026-04-19 15:03 UTC
@smallcircles I had the advantage of working in companies from just past their startup phases in regulated sectors where Quality was a managed process realm, and “customer care” was not just marketing.
I know we cannot just drop an entire Regulatory and Compliance field into FOSS - never heard of an open source lawyer, myself.
But I think we somehow need to enculturate more relational knowledge, and absorb the idea that the users are participants and contributors as well.
Replies (1)
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@johannab@cosocial.ca 2026-04-19 15:11
@smallcircles You cannot architect anything, ever, to only be used to the extent of your own purest intentions. The wetware is always going to malfunction in some way. 😜 Maybe perversely, what keeps the guardrails up is … more wetware. En masse. One of my biggest lightbulb moments in systems theory class was realizing that even humans who may never directly interact within the scope of your design are very much still stakeholders. They have to be in your community (a system) too