Post #1354540
2026-04-17 17:45 UTC
So I've put the #Framework back together and I think it's dead. None of the documentation on the Frameword site for resetting the MB is applicable to my laptop. Brilliant.
I've logged a ticket with Framework support. Anyone know anyone who works there who I can reach out to please?
Replies (3)
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@kev@fosstodon.org 2026-04-17 19:41
@matthartley@fosstodon.org do you have nay idea what the turnaround time would be on a support request please? I'm having to use my old M1 Mac and it's making me feel ill 😆
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@mike@fosstodon.org 2026-04-17 18:42
@kev@fosstodon.org I think [at]matthartley does.
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@wyatt@polymaths.social 2026-04-17 18:42
@kev@fosstodon.org Sorry this happened to you. I've only had HORRIBLE experiences with their customer support. They refused any of my documentation and wanted me to do youtube videos for support... I guess "proving" that something is wrong, like my CPU fan just stop spinning, even after replacing the heatsink/fan. Is was so frustrating that I swore to never patron them again. I won't yuck your yum, and I hope you get this solved.