@bastianallgeier@mastodon.social
Post #1034316
2026-04-08 09:51 UTC
Our merchant of record for @getkirby Paddle had a fantastic support team for years. Then they switched to a chat bot that served as a firewall before you could still reach them. Then it got significantly harder each time to get through that firewall. The AI chat bot was absolutely horrible and zero useful. Now they've completely deactivated the chat bot and you can only reach them by email. It's incredible how much you can fuck up your professional support in a matter of months.
Replies (1)
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@bastianallgeier@mastodon.social 2026-04-08 09:55
@getkirby I keep whining about this because it actually hurts to see this with a product that you rely on when the support has been great once. It really feels like being robbed from a great experience.