Yesterday, I helped my elderly parents with their banking, setting up a joint account. "Something went wrong" Tried the online chat. "Something went wrong" Apparently, she had an account with the institution a quarter century ago. We had to fix that account before the system would let us create a joint account. Find the account, update the phone number, reset the password, change the username because the existing one isn't compatible with their current security. After all that whole rigamarole, THEN we're able to start the process of creating the joint account. Dad kept putting his phone away. "Dad, keep your phone out. We're going to need it. A lot." After, I think five MFA requests, we got it done. #banking #finance #security #rigamarole 1/2