@Alice The helpful AI: “How can I help you “? “Representative.” “I can help you with appointments, test results, or other.” “I need to speak with Dr X about a referral.” “I’m sorry there is no Dr X here, we have Drs A, D, X, and S.” “I already said Dr X.” “What is the issue today? “I already said a referral.” “I can help with appointments, tests results, billing, or other.” “Representative!” “I can help with…” “REPRESENTATIVE, YOU MORON!” “Let me connect you.”