Post #685351
2026-02-20 19:28 UTC
The @system76 support experience:
"Friday morning at 10:59, I got a response. Not an auto-reply. An actual human. I replied at 12:01 with the details they needed. At 12:08, Alex K. from support escalated me to hardware RMA. Seven minutes. I've never seen that in decades of enterprise support."
https://blog.vintagetechie.com/one-week-door-to-door/
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