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@film_girl@mastodon.social

Post #561953

2026-03-05 20:40 UTC

HUGE PSA. There is no way to add your iPhone with Apple Care on an iPhone Upgrade Program to Apple Care One. No matter what they tell you. They require you to LEAVE the Apple Upgrade program to do so. Absolute garbage customer service. Garbage. Avoid Apple Care One at all costs! Cc @jsnell and @dmoren

Replies (6)

  • @ptoomey3@mastodon.social 2026-03-05 20:45

    @film_girl @jsnell @dmoren Preach! It's really anything/everything that vaguely involves an "apple account" at the center of anything. For example..the "purchase migrations" feature that doesn't really work..and even if/when it does..it doesn't actually migrate anything..since the purchases disappear if/when the original account is deleted. You feel every bit of the creaky 2003 era Apple iTunes account at the center of it all through and through.

    Open ##1266588

  • @film_girl @jsnell @dmoren Did you contact 1 rep, or "many" reps? Sometimes the first rep is not too well trained on unbundling (do not cancel).

    Open ##1266589

  • @boxofrain@mastodon.social 2026-03-05 21:09

    @film_girl @jsnell @dmoren Academic interest for now here in the UK. But it looks like there’s a good idea in there buried under by astonishingly shit implementation.

    Open ##1266594

  • @covercash@mastodon.social 2026-03-05 21:25

    @film_girl @jsnell @dmoren isn’t AppleCare+ baked into the monthly cost of the iPhone Upgrade Program?

    Open ##1266595

  • @jaylyerly@mastodon.social 2026-03-05 22:41

    @film_girl I wonder how @siracusa is doing with his AppleCare One “experience“.

    Open ##1266603

  • @film_girl That stinks. I have yet to hear anyone who has had a good experience with this program. Apparently it is especially bad if you have a computer with multiple users who are signed in with AppleIDs too. Also doesn’t seem to work for families. It’s mind boggling that the very apparent shortfalls have not been addressed or promoted warnings that specific circumstances are not covered. @siracusa has a whole story too!

    Open ##1266624