New Orleans will use AI to answer 911 calls instead of a human
2026-08-08 10:59 UTC
Replies (3)
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@daychilde@lemmy.world 2026-08-08 20:48
:sigh: Yet again, nobody reads the fucking article and it is VERY obvious from most of the comments. If you can’t be bothered, then don’t fucking comment. If you had READ the article: They’re answering with the AI saying like “Are you calling about X?” If the callers says no, they are transferred to a human. If they ARE calling about an incident, then they can get updates and information about it. Now, I grant that this is still not perfect, but the stated goal is humans spending less time talking to people reporting an incident already reported so they can actually talk to people needing help faster. Assuming that works out, this is actually a good idea and an improvement. Now, if you wanna be cynical about it, fine. But just read the damn article and be cynical about what’s actually happening, not about what you think from the headline, or all you end up looking like an ass. I came into the comments to have a good discussion on the issue. I should have known better. I’m so irritated by the majority of comments that I lost interested in the topic itself, even though there’s at least one ofther comment I saw also pointing out what the article says. But no, the majority of you can’t be bothered, so screw this. And you bitch about reddit.
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@UpAndAtThem@lemmy.world 2026-08-09 04:55
Can I get desperately needed help please??? N.O.
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@Fmstrat@lemmy.world 2026-08-09 01:25
Everyone should read before reacting: This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. If the answer is yes, then callers can receive information or updates, and if it’s no, then the callers are transferred to a human. This makes sense. A big thing happens that you are aware of. Geolocated calls from that area flood in. An operator, who could be getting useful info, has to handle a flood of “Guess what I just saw!” Note that I think they should spend the money on more operators instead, but at least this seems like it has good guardrails.