Post #4507007

2026-08-08 20:48 UTC

:sigh: Yet again, nobody reads the fucking article and it is VERY obvious from most of the comments. If you can’t be bothered, then don’t fucking comment. If you had READ the article: They’re answering with the AI saying like “Are you calling about X?” If the callers says no, they are transferred to a human. If they ARE calling about an incident, then they can get updates and information about it. Now, I grant that this is still not perfect, but the stated goal is humans spending less time talking to people reporting an incident already reported so they can actually talk to people needing help faster. Assuming that works out, this is actually a good idea and an improvement. Now, if you wanna be cynical about it, fine. But just read the damn article and be cynical about what’s actually happening, not about what you think from the headline, or all you end up looking like an ass. I came into the comments to have a good discussion on the issue. I should have known better. I’m so irritated by the majority of comments that I lost interested in the topic itself, even though there’s at least one ofther comment I saw also pointing out what the article says. But no, the majority of you can’t be bothered, so screw this. And you bitch about reddit.

Replies (3)

@Doomsider@lemmy.world 2026-08-08 22:24

Read the article. This system will get people killed in the name of efficiency. AI is nowhere near ready to route emergency calls. What about callers that can’t talk or have accents. The only proper way is to have a human answer and then transfer to an AI, not the other way around. Perhaps decades from now when theses systems are much more reliable we could trust it to be the front line, but we are nowhere near this yet. If you have something to say, please say it. All I see is someone bitching about not having a discussion.

Open ##4507006
@dream_weasel@sh.itjust.works 2026-08-08 22:42

This is Lemmy and it says AI. Expect nobody to read and for panties to twist so hard their legs come off.

Open ##4507167
@percent@infosec.pub 2026-08-08 23:10

Holy shit, I’m actually surprised how bad the rest of the comments are… And the volume of them! I’ll try to TL;DR it for the lemmings, with formatting that is (hopefully) easy to understand for even the most rotten of brains. TL;DR The problem Too many people are all calling 911 about the same emergency. I’ll use this example scenario below: People keep driving past a burning car on a busy road, and many of them call 911. (This will continue to happen until an emergency responder arrives.) Before implementing this tech 911 operators are all busy answering calls that are all reporting the same car fire Long 911 hold time for someone with an emergency unrelated to the car fire After implementing this tech Bot: "Are you calling about the car fire on Seventh Street?" If caller answers “yes”: AI bot tells them that responders have already been dispatched If caller answers anything other than “yes”: Transfer to the next available human dispatcher Greatly reduced hold time thanks to automated triage If the critical failure point is accurately classifying “yes” or “not yes,” even the dumbest^1 models could handle that – and I doubt they use the dumbest models for 911 triage. Even if it’s not 100% perfect every time, this still sounds like a net positive.

Open ##4508013