Post #4508013

Holy shit, I’m actually surprised how bad the rest of the comments are… And the volume of them! I’ll try to TL;DR it for the lemmings, with formatting that is (hopefully) easy to understand for even the most rotten of brains. TL;DR The problem Too many people are all calling 911 about the same emergency. I’ll use this example scenario below: People keep driving past a burning car on a busy road, and many of them call 911. (This will continue to happen until an emergency responder arrives.) Before implementing this tech 911 operators are all busy answering calls that are all reporting the same car fire Long 911 hold time for someone with an emergency unrelated to the car fire After implementing this tech Bot: "Are you calling about the car fire on Seventh Street?" If caller answers “yes”: AI bot tells them that responders have already been dispatched If caller answers anything other than “yes”: Transfer to the next available human dispatcher Greatly reduced hold time thanks to automated triage If the critical failure point is accurately classifying “yes” or “not yes,” even the dumbest^1 models could handle that – and I doubt they use the dumbest models for 911 triage. Even if it’s not 100% perfect every time, this still sounds like a net positive.