Post #4399749
2026-08-05 23:31 UTC
wow xfinity's site is terrible.
I'm trying to convince it to let me cancel my TV plan but keep my internet. I got through two chatbots and it gives me the option to schedule a callback. I hit that button and it says there's an error, and suggest I go look at support.
like, support for their website? not working?
Replies (1)
-
@foone@digipres.club 2026-08-05 23:32
so I try to go through the "customize my plan", which won't let me select no TV but I'm hoping I can remove it at a later spot, and it refuses to let me continue until I enter a credit card for my mobile phone account. apparently my direct debit info is fine for TV/Internet, but it needs a CC for my mobile phone account. I don't have a mobile phone account with them, though. Still, I need to enter a card for the 0$