Post #4364582
2026-04-02 17:56 UTC
If you think you need to or MUST inject at AI call into a process like this, your process is likely SEVERELY broken already and you need other fixes before you start screwing it up more with a voice based AI call in the middle. Any type of *voice* interaction should be a secondary or tertiary method of interaction with other humans. 🧵 4/6
Replies (1)
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@adron@metalhead.club 2026-04-02 17:56
Remember, when you inject an AI bot or AI audio/verbal process into the mix you're DEHUMANIZING the process, decreasing by default the customer service aspect, removing the personal human element of your service, and overall breaking at least several of the previously stated rules of interaction - if not ALL of them. Feel free to agree or disagree, but for the companies that have done this to me so far, you've lost me - likely forever. 🧵 5/6