Post #4239896
2026-07-30 07:35 UTC
do the people who build HMRC's phone maze feel guilty about how much effort they put into making the phone maze route you to a "haha we hung up without you ever talking to a person" end point, or do they feel happy about having done it?
Replies (2)
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@sil@mastodon.social 2026-07-30 07:42
of course, once you work out how to navigate the maze (which cannot solve your problem!) and speak to an actual HMRC person, they are decent and courteous and the issue gets solved in a couple of minutes. Nice one Dominic, thank you.
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@jcolag@mastodon.social 2026-07-30 21:20
@sil@mastodon.social I don't know how much it's changed, but at my first job (thirty years ago), I did development on an IVRS. The customer-facing UI was not only a mess, but they sold it as something where a bunch of non-developers could cooperate on (effectively) the DAG...except that they couldn't see each other's work. Since then, I've considered it a victory whenever it doesn't just hang up immediately on picking up the phone...