Post #4220335

O2 Germany’s systems and customer support have always been among the worst I’ve experienced, right up there with Telekom and Deutsche Bank. But today, I had my first encounter with them in the AI era. Chatbot: What’s the issue? Me: I can’t log in into my account. (…) Chatbot: I’m sorry I can’t help you with that. Would you like to speak to a human? Me: Yes! Chatbot: Of course, but you’ll have to log in to your account first. Me: 🤦‍♂️ You gotta love it!