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@neurovagrant@masto.deoan.org

Post #4074213

2026-07-24 22:20 UTC

I want to know how many caller's lives are worth not having to hire human 911 dispatchers, or pay them a decent wage. Because this will kill people. Not get people killed. AI use in 911 answering will actively kill people.

Replies (5)

  • @irene@discuss.systems 2026-07-24 23:11

    @neurovagrant@masto.deoan.org this assumes that they care about killing people, especially women. The tech industry has demonstrated repeatedly that they do not care.

    Open ##4078552

  • @neurovagrant@masto.deoan.org This seems like the massively important point to hammer home as often(and as loudly and publicly) as possible. There might be some genuine kool-aide drinkers out there(who still shouldn't be allowed near important things); but more than a few "AI" initiatives are pretty cynical exercises in people trying to get away with adjusting spending to match how much they care; and that's not something you want people to get the benefit of the doubt for.

    Open ##4078553

  • @neurovagrant@masto.deoan.org Sounds like an exceptionally stupid idea to get the machine that can't even properly take drive-thru food orders right to manage emergency calls. There's already enough complexity with emergency services. Just getting the right people (fire, ambulance, police) to a particular location with the proper situational information quickly is enough of a challenge.

    Open ##4078554

  • Chopchopok over on Bluesky surfaced a CNN story on a similar 911 call (not the same one, but similar premise): https://www.cnn.com/2019/11/23/us/911-pizza-domestic-abuse-call

    Open ##4089215

  • @SteveClough@metalhead.club 2026-07-25 09:32

    @neurovagrant@masto.deoan.org 💯 - I do watch Ambulance (in the UK), and see how hard the dispatchers work, how difficult understanding and interpreting the calls is. As you say, how they discern some of what it really going on, what is really needed. I have used AI in my work, and so often I have to correct it or clarify what I need. It only works when the user provides some of the intelligence. Using that in something like this - absolutely no.

    Open ##4099669