Post #3902023

Interesting experience today. Ordered a couple products online from Direct Chemist Outlet for pickup at the local store. Received an email that said order received, we'll let you know when ready. Cool. 1pm and no email. I didn't expect it to be ready nor did they say it would be ready in a certain timeframe, however it was two small items they had stock of. I was going to the shops anyway, so rocked in to the pharmacy. Me: blah blah blah can I grab the order whilst I'm here? Order number is 1234. Dude: Uh, we have the order but it's not ready yet. Me: Yeah, but can I grab it anyway if I'm here? Dude: It's still processing. We'll process it Monday and it'll be ready for pickup on Tuesday. Me: .... but you have the items in stock on the shelf. If I walk over and get them, can I take them and we finalise the order? I can't wait until Tuesday for these. Dude: No. You have to wait until we process the order and then you can come back on Tuesday to collect it. Or you can buy them separately and we can cancel the online order for store credit. Long story short it took another staff member and a manager and I walked out with the products.