Post #3852499
2026-07-14 03:22 UTC
@iris@neuromatch.social is there any chance that at least some aspect of this is cultural? Asking because (as my son says) I basically run tech support for nerds, and I have to train my international staff (especially, in my experience, Germans) to do just what you're saying (acknowledge the customer's feelings of frustration).
Replies (1)
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@iris@neuromatch.social 2026-07-14 06:35
@hpcgal@mast.hpc.social yes, I grant the possibility. We'll see in further replies how this plays out, I guess. Another good reminder to give the benefit of the doubt when it comes to tone especially, thank you.