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@trondhjort@hachyderm.io

Post #3851401

2026-07-08 06:56 UTC

We have never had more frameworks for diagnosing organisational dysfunction. We have also never had more organisational dysfunction. That combination should give us pause. Lencioni gave us five dysfunctions. Others have produced lists of twenty, thirty, fifty. There are frameworks, assessments, workshops, and diagnostics. The field of organisational dysfunction is well covered. What exactly does OST add? The symptoms these models describe are real and recognisable. Absence of trust, fear of conflict, information hoarding, turf wars, low accountability, high turnover. If the problem is already named, why add another theory? Because naming is not explaining. The standard models treat dysfunction as a collection of separate problems with separate causes. People lack trust because trust has not been built. Conflict is avoided because leaders have not modelled healthy disagreement. Accountability is weak because consequences are not enforced. The interventions follow the same logic, and organisations invest heavily in them, and the dysfunctions return. Not because the interventions were badly delivered. Because the explanation was incomplete. OST offers a mechanism, not a list. In DP1, responsibility for control and coordination sits above the people doing the work. That single structural arrangement makes every item on Lencioni's pyramid structurally rational. Vulnerability is dangerous when information is power. Conflict is risky when the person across the table controls your career. Commitment is performative when you had no real say in the decision. Holding peers accountable makes no structural sense when your manager is the only one who evaluates you. Inattention to team results is the logical response to a system that measures only individual contribution. All five dysfunctions from one structural arrangement. They are not five problems. They are one. (1/2)

Replies (1)

  • @trondhjort@hachyderm.io 2026-07-08 06:57

    The same is true of the longer lists. Gossip, turf wars, taking undue credit, paranoia, isolation: every item is the individually rational response to a structure where people are organised as replaceable parts with no structural stake in each other's success. This is not a criticism of Lencioni. The maps are accurate. What they lack is a theory of the territory. OST is not another list. It is the explanation for why the lists keep describing the same things, in the same organisations, decade after decade, regardless of which intervention was tried last time. If the dysfunctions are people problems, you fix them with better people or better behaviour. If they are structural outputs, you fix them by changing the structure. The intervention is completely different depending on which explanation you accept. The lists do not tell you which it is. OST does. *** This argument is the foundation of my book, Organisational Dysfunctions: Open Systems Theory Explains, out now. http://www.organisationaldysfunctions.com/ #OpenSystemsTheory #SocioTechnical #OrgDesign (2/2)

    Open ##3851423