Post #3851423

The same is true of the longer lists. Gossip, turf wars, taking undue credit, paranoia, isolation: every item is the individually rational response to a structure where people are organised as replaceable parts with no structural stake in each other's success. This is not a criticism of Lencioni. The maps are accurate. What they lack is a theory of the territory. OST is not another list. It is the explanation for why the lists keep describing the same things, in the same organisations, decade after decade, regardless of which intervention was tried last time. If the dysfunctions are people problems, you fix them with better people or better behaviour. If they are structural outputs, you fix them by changing the structure. The intervention is completely different depending on which explanation you accept. The lists do not tell you which it is. OST does. *** This argument is the foundation of my book, Organisational Dysfunctions: Open Systems Theory Explains, out now. http://www.organisationaldysfunctions.com/ #OpenSystemsTheory #SocioTechnical #OrgDesign (2/2)