Post #3607271
2026-07-05 09:21 UTC
Either customer support chatbots are a complete waste of time or I have just been very unlucky over the last few years.
I have never had a useful interaction or resolution from one (except to pass me to a human being, and that normally takes quite some effort). In terms of organisational hostility, they seem even worse than dial-up menu systems. My experience has left me with the perception that they are complete garbage.
Has anyone had consistently (or any) positive experiences?
Replies (3)
-
@AG100pct@infosec.exchange 2026-07-05 15:41
@kevlin@mastodon.social They are egregiously bad. Especially considering the state of AI these days. The only conclusion possible is that they are bad on purpose. That purpose is to discourage customers from seeking help so that company resources can be saved.
-
@m1ke@phpc.social 2026-07-05 17:01
@kevlin@mastodon.social I now play a game where I try to get them to give me a recipe for lemon tart. It's not exactly productive but it's fun
-
@be4zley@mastodon.me.uk 2026-07-05 13:09
@kevlin@mastodon.social my positive experience has been "Can I talk to a human" No? Goto line 1 A few iterations and I'm through