Post #3607270
2026-07-05 15:41 UTC
@kevlin@mastodon.social
They are egregiously bad. Especially considering the state of AI these days.
The only conclusion possible is that they are bad on purpose.
That purpose is to discourage customers from seeking help so that company resources can be saved.
Replies (1)
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@kevlin@mastodon.social 2026-07-06 09:41
@AG100pct@infosec.exchange This is my cynical feeling. AI is far from perfect, but given the state of AI and the state of customer service bots, either (1) they are using AI from the last decade or (2) the bad experience is deliberate.