Post #3537053

It is the year 2026, and in order to buy a BrailleNote evolve and to get my SensePlayer repaired, I have to give AT companies my credit card number over the phone. I am being told by an AT company that their system is "encrypted and secure," yet they don't have a way to send a simple payment link for a repair. My freshly minted cybersecurity degree is absolutely screaming at the thought of transmitting raw cardholder data over an unencrypted voice line, but sure, let's pretend oral tradition is a valid compliance framework. And, because they don't support a standard and accessible online payment portal that I could just use independently with a screen reader, I now have to spend the next few days arranging for a sighted person to help me read my non-brailled physical credit card details just so I can call a rep and read them out loud. Nothing says "we specialize in independence for the blind" quite like forcing a blind customer to compromise both their financial security and their autonomy just to pay for an essential hardware repair.