Post #3315938
2026-06-12 21:54 UTC
"In researching what separates change successes from failures at organizations [...] leaders designing change were consistently more confident about employee progress on change than the employees’ actual behavior or stated experience supported. They trusted their read on the room. The data, when they gathered it, told a different story. The wider the gap, the more likely the change failure."
https://www.psychologytoday.com/gb/blog/creating-successful-change/202606/why-its-so-hard-to-know-if-youre-really-making-progress
Replies (1)
-
@trondhjort@hachyderm.io 2026-06-13 10:00
@kevlin@mastodon.social The gap between what leaders believe and what employees experience isn't an information problem. It's a structural one. In a DP1 (C&C) organisation, information travelling upward is systematically filtered. People report what is safe to report, and what reaches the top has been shaped by every layer it passed through. Better measurement tools don't fix that. They just produce more precise data that goes through the same filter. The structure produces the gap. You close it by changing the structure, not by journaling.