Post #319814

2026-02-14 01:17 UTC

Hey #Yeg friends, I want to share a quick story about UPS. I recently ordered a new MacBook from Apple.ca and selected home delivery. On the delivery date, I received a text from UPS that the laptop had been delivered even though it hadn’t. I called UPS who told me “Catherine” had signed for the new computer and I explained nobody by that name lives at our address. The support person at UPS walked me through opening a support claim on their website. After getting off the call with UPS, I called Apple and explained the situation and they immediately opened an investigation. Three business days later, Apple sent an email that a replacement laptop was being shipped. Five days after that, UPS finally responded to my claim with an email telling me to contact Apple. When UPS delivered the replacement laptop, they left it on my front step, rang the doorbell, and left without getting a signature.

Replies (3)

@KenHemmerling@mstdn.ca 2026-02-14 01:18

I have two takeaways: 1) UPS is very bad at delivering items and 2) UPS support takes a week to reply to a claim ticket even when the response is to contact the shipper. Personally, I suspect there is a 7 day window after which UPS is not liable for lost items… but maybe I’m just being paranoid. Should you want to buy something from Apple, I suggest picking it up in the nearest store.

Open ##2246817
@just_one_bear@mastodon.social 2026-02-14 02:21

@KenHemmerling@mstdn.ca It's been 24 years since I worked shipping/receiving and I still refer to that company as "Oops!". They really do leave an impression.

Open ##2246819
@AmeliasBrain@mstdn.ca 2026-02-14 02:33

@KenHemmerling@mstdn.ca Well, I'm glad you got your laptop. I'm extra glad that it will be Apple reps going after UPS to track down the mis-delivered one, and not you!

Open ##2246820