2022-12-28 08:27 UTC
@indri@masto.ai The customer service is a statement of intent, but actions speak louder than words and so far, they're apparently not giving hotel vouchers.
Replies (1)
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@indri@masto.ai 2022-12-28 08:37
@tprophet@defcon.social Given the amount of mess there are in and the huge number of passengers affected I'd guess it will take some time to get the compensations out. They'll probably have to build some new process to handle that efficiently and getting people unstuck should have priority.