Post #2867440
2026-05-18 09:45 UTC
@tastapod@mas.to these chatbot experiences greatly reduce the support desk workload experience by giving the customer experience enough of a frustration experience the customer experiences an uninstall/unsubscribe experience experience
Replies (1)
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@kerfuffle@mastodon.online 2026-05-18 10:20
@jackeric@beige.party @tastapod@mas.to My experience is that by the time I've wrestled my way past the chatbot gatekeeper to speak to an actual human being, that human being gets to deal with the version of me that has lost all patience, puts up with 0 shit anymore and posits demands rather than engaging in friendly dialogue to establish a mutual understanding of my needs.