2025-12-01 15:30 UTC
Replies (7)
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@Pkbwood@mastodon.online 2025-12-01 15:47
I am just so frustrated - still waiting for my luggage, now 10 days (!!!) after I arrived. And there is no way for me to access a human being for any update or answers.
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@capn_b@beige.party 2025-12-01 21:59
@Pkbwood bring back getting routed straight to an operator, call it "concierge service" or some fancy shit and pay those people a good salary with benefits
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@vandenberglegs@mastodon.social 2025-12-02 01:42
@Pkbwood My work now has an ai IT help chat. Absolutely awful. Sends you around in circles for 10 minutes suggesting the things you've already done before finally suggesting you need to talk to a human. Human had issue sorted in less than a minute. Bring back humans!
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@barrettaltonh@mastodon.social 2025-12-02 02:54
Hello @Pkbwood https://www.transcend.org/tms/2024/10/divide-rule-the-plan-of-the-1-to-make-you-disposable-2/ ¿|\ Vandana Shiva __
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@Mikal@sfba.social 2025-12-02 02:57
@Pkbwood Whenever I get a real human who is actually knowledgeable about their company/product, I always say something like "Well, since they said this would be recorded, let me say to your bosses for the record that having a competent customer service person answer the phone is why I will keep buying your product/service/etc." Or if there is one of those "please take a minute to tell us how we did" surveys, I'll do it and repeatedly mention that part of it. Likewise the opposite if I have to deal with a bot.
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@3x10to8mps@mastodon.social 2025-12-02 03:04
@Pkbwood 💯💯💯
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@jwcph@helvede.net 2025-12-02 08:00
@Pkbwood No, seriously - there was a project here in DK once where an organisation switched from a digital self-service to this & their complaint ticket pipeline dropped by 80%, because most of the issues could be solved immediately. That's because a lot of customer service calls don't even present an issue; the person just needs to be validated that they're doing things correctly - but the engineer mindset driving digital transformation says that 1 customer contact = 1 ticket.