@Pkbwood Whenever I get a real human who is actually knowledgeable about their company/product, I always say something like "Well, since they said this would be recorded, let me say to your bosses for the record that having a competent customer service person answer the phone is why I will keep buying your product/service/etc." Or if there is one of those "please take a minute to tell us how we did" surveys, I'll do it and repeatedly mention that part of it. Likewise the opposite if I have to deal with a bot.